![]() Between myself and the Hilton honors agents, we called at all different hours of the day, and we were always told that there was no manager on site. All of the agents called the hotel for me to talk to the manager, and no manager was ever available. So then I called Hilton Honors, between three and four times. I have called the hotel multiple times and left messages with the front desk, the accounting department, the sales department, and the manager, and no one has ever returned my call. When I checked it a couple of days later, I noticed the overcharge. The morning I checked out, I was getting the shuttle to fly out of JFK to Rochester to stay with my daughter, so I didn’t look at my folio. The reservation was originally made for only one person. My reservation was originally $274.29, and the folio that I was sent was for $403.14, as you can clearly see by the attached screenshots below. I was charged approximately an extra $125 for my stay at the Hilton JFK on Jamaica for the dates, checking out.
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